1. Product Quality Guarantee
We guarantee that all seeds sold on our website are of the highest quality. All our seeds are carefully selected, stored, and packaged to ensure freshness and germination potential. If you receive seeds that are damaged, defective, or not viable, please contact us within 30 days of receiving your order for a replacement or refund.
2. Germination Guarantee
While we ensure that all seeds are viable at the time of shipment, we understand that germination can sometimes be affected by external factors. We offer a 30-day germination guarantee on all seeds purchased from our website. If your seeds fail to germinate within the recommended growing period, please reach out to our customer support team. To process your claim, we may request photographic evidence of the issue.
3. Returns and Refunds
In the unlikely event that you receive incorrect or damaged products, please contact us within 7 days of receiving your order. We will gladly provide a return label for you to send back the products, and once we receive the returned items, we will issue a full refund or send you the correct products at no additional cost.
4. Exclusions
- The warranty does not cover damage caused by improper care or handling of the seeds once they have been received.
- Any claims related to the failure of seeds to grow due to poor environmental conditions, soil quality, or other factors outside of our control are not covered.
- Seeds that have been planted or partially used are non-refundable unless they are found to be defective upon arrival.
5. How to Contact Us
If you have any questions or need to file a warranty claim, please reach out to our customer service team at admin@slyron.xyz. We will do our best to respond to your inquiry as soon as possible.